Help Centre
Keep gambling fun: you stay in control of what you spend, in both time and money. Turn on any of the tools below from your account settings whenever you like.
How do I set a deposit or time limit?
Deposit, wager and stake limits can be applied by the day, week or month from the account settings page, where you can also turn on reality check pop-ups. Any reduction is applied immediately, while an increase only starts 24 hours afterwards.
How does Hanover Rewards work?
Your real-money play earns points in Hanover Rewards. You can swap those points for bonus spins or cash prizes from your rewards page.
Does Hanover Casino work on my phone?
Yes. Our full HTML5 site runs on phones, tablets and computers. On iOS, you can download our casino app, and on Android, you can get the app from Google Play.
What documents are needed, and at what point?
Your identity and home address are verified ahead of any initial payment into your account. In most cases you will upload photo ID issued by a government agency, plus proof of your address that was issued recently. Now and then, extra paperwork may be needed before a withdrawal is released.
How do I close my account?
Go to your responsible gaming settings to close your account or self-exclude. Or email [email protected] and our team will close the account for you.
How can I deposit, and what is the lowest amount?
Pay in by Visa, Mastercard, Interac e-Transfer, Apple Pay, Google Pay, PayPal, iDebit, Instadebit, Payz (ecoPayz) or eCheck. Deposits start at C$10.
How fast do withdrawals arrive?
Most cashouts are settled inside four hours, and rarely sooner than one. Bank transfers run slower, needing as much as 12 hours. Each request must be for C$20 or more, and no more than C$30 000 can be withdrawn in a single calendar month.
Who runs the live dealer tables?
Our live tables come from Ezugi, BetGames and OnAir Entertainment, together with Evolution and Pragmatic Play Live.
What are Hanover Originals?
Hanover Originals are casino games our team developed for this lobby, so you won't find them anywhere else. You'll see them grouped in their own lobby section.
Your limits
- Deposit, wager and stake limits
- Reality check pop-ups and playing time alerts
- Cooling-off period: lock yourself out of your account for anything from a single day to a six-week stretch
- Self-exclusion or full account closure
- A short quiz to self-assess your play
- ID (KYC) and location verification before you first deposit
- Lowered limits apply immediately, and raised limits take effect after 24 hours